Employment

Progressive Insurance, Mayfield Hts., OH

Client / Server Operations Analyst II August, 1999- July, 2000 Current duties focus mainly on supporting integrated computer and phone systems test environment. Tasks require making use of extensive computer system, phone switch and PC technology for the purposes of project oriented testing and developments of new business solutions. In addition to maintaining and working in a pristine test environment, this position has also presented opportunity to work closely with representatives and engineers from outside firms..
 
-Responsible for development of test plans for Lucent systems platform upgrades. (Currently working on plan for Definity 8.2)
-Responsible for program and maintenance of Hammer IP/Telephony test system. Programming consists of Visual Basic coding to develop tools to monitor and regress test Progressive systems.
-Expanded technical knowledge through wide range of training classes including Visual Basic coding, LAN\WAN technologies, and telecommmunications systems administration and deployment.

 

Client / Server Operations Analyst I October, 1997 - July 1999 Supported personal computer workstations and client applications within Progressive. Duties include: planning, purchasing, receiving, installation, operation, troubleshooting and problem determination of personal computer equipment. Supported a wide range of customers including Customer Service Representatives, programmers, I/S and Telecom department staff.
 
-Configure multiple hardware and software platforms for portable workstations. Moved to I/S support group from CSR support to help resolve challenging issues in a fast paced environment.
-Assisted in large-scale system rollouts, including Windows NT 4.0 platform for workstations, automated software distribution, server based inbound fax system, and in-house developed policy maintenance systems.
-Attended several Microsoft advanced training courses aimed towards completing MCSE certification.

 

Customer Service Representative March, 1997 – October, 1997 Responsible for responding to customer inquiries in policy maintenance division. Used insurance rating and policy updating systems to assist customers in resolving issues.
 
-Upheld Progressives’ insurance and policy maintenance standards.
-Remarkably proficient with both in-house and third party client applications used for maintaining policy information.
-Met expectations on all performance reviews with recommendations for advancement.

 

Cleveland Play House, Cleveland, OH

Customer Service Agent, September, 1996 – March, 1997 Responsible for providing customer service in a high volume ticket office. Accountable for the input and update of mainframe database records and the generation of customer mailing lists. Additionally responsible for coordinating and invoicing patron receivable accounts.-Consolidated duplicate database records on mainframe system using various software skills.-Developed procedures and standards for client mailings. Trained in automated invoicing system procedures.

 

-Consolidated duplicate database records on mainframe system using various software skills.

-Developed procedures and standards for client mailings.
-Trained in automated invoicing system procedures.

 

All-American Temporaries, Cleveland, OH

Branch Office Coordinator May, 1995 – September, 1996 Prepared and maintained tax, human resource, and payroll information in database system for 200+ temporary workers. Responsible for support of Novell server, Microsoft peer network, dial-up connections, maintenance of user accounts and daily backup schedule. Dispatched interim workers to client sites on a daily basis. Trained in basic system administration and Informix database administration. Supervised transfer of paper record system into networked Informix database.
 
-Trained in basic system administration and Informix database administration.
-Supervised transfer of paper record system into networked Informix database.